Terms & Conditions


Payment:
Payment is needed in full before all consultations, either by PayNow or bank transfer.

Rescheduling/ cancellation: 
Once payment is made to secure a consultation, the booking is non-refundable. However, if you need to postpone a consultation after you have booked and made payment, please do let me know as soon as possible, and I will be happy to rearrange another day/time with you.


Sleep diary/Questionnaire:
Please be aware the diary and sleep questionnaire also need to be completed and emailed two days prior to your consultation, to allow me adequate time to assess it, ask any further questions and prepare a draft sleep plan, otherwise I may have to postpone the consultation. I will send a reminder by email on the day if I have not received it.


I agree to the following Terms and Conditions:
• Always seek the advice of your GP or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regime.
Kindly note that unless they have other education or designations, sleep consultants are not medical professionals.

• To disclose any medical condition preventing to implement a safe sleep consultancy.

• To follow safe sleeping practices in line with SIDS recommendations.

• Any changes you make to your baby’s sleeping or eating arrangements are your decision and I only make suggestions for change, of which you are responsible for choosing to implement.

Privacy policy

Data retention:
I will only retain your personal data for as long as necessary to fulfil the purposes I collected for sleep consultation, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To allow me to contact you for any further recommendations, I will usually keep your data for a period of 2 years. If you would prefer that I do not contact you further, you may let me know at any time by emailing me, at which point I will erase your data. Please note that I am registered with ICO.


Access to your information:
You have the right under the Data Protection Act to access the information which I hold about your family. You have the right to have your information amended or deleted upon request. If you wish to exercise this right, kindly send me a request.